5 Reasons for Intraday Scheduling in Contact Centers
Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload, achieve service levels and mop-up agent idle time.
View ArticleNew Zealand Workforce Shines for Fearless Acceptance of New Technology
New data released by global technology provider Genesys shows New Zealand employees are the most secure in their roles when it comes to embracing artificial intelligence (AI) in the workplace...
View ArticleMaintain Productivity Even When Reducing Staff
Find out how web chat can increase your productivity and save your staff resources
View ArticleThree Questions You Need Answered Before Launching Your Brandâs Social Care...
Launching or refining a social care program for a brand? Here are three questions you need to be ready to answer. Social media has a strong hold on increasing brand value, marketing, recall and...
View Article5 Ways to Strike the Right Balance: Occupancy and Shrinkage
Ben Willmott at Teleopti advocates the comfortable middle ground using automated Workforce Management to improve agent occupancy and reduce shrinkage.
View ArticleArtificial Intelligence: An Agile Approach to Improving Customer Conversations
Is your BPO or call centre partner harnessing AI technology to improve customer calls?
View ArticleTop 7 Questions IT Professionals Ask About WFM
IT professionals are easy to please so why is life so complicated? Dave Hoekstra at Calabrio explores the niggling doubts that can get in the way of building an efficient Workforce Management (WFM)...
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